Frequently Asked Questions
Everything you need to know to fuel your fitness journey.
How long does shipping take for fitness equipment?
Standard shipping typically takes 3-7 business days within the continental United States. For international orders, please allow 10-15 business days depending on your location and customs processing.
What is your return policy on workout apparel?
We offer a 30-day return policy for all unworn and unwashed apparel with original tags attached. Please note that for hygiene reasons, water bottles and intimate sports gear are final sale.
How do I track my BetterMe order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.
Are your resistance bands and equipment covered by a warranty?
Yes, all BetterMe hardware and equipment come with a 1-year limited warranty against manufacturing defects. If your product fails during normal use, contact our support team for a replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for larger equipment purchases.
How can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.